SA Domain : FaxMail FAQ
Frequently Asked Questions

 
Q: What is the subscription fee per month for this service?
The monthly Subscription fee for this service is R10.00 per Fax Number. This is the basic fee for the use of the number and does not include sending of faxes.
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Q: What are the costs involved with sending & receiving faxes?

A Rate-sheet with prices for local and international outbound faxing, and local inbound rates is available on our website. Please remember that these rates were correct at time of publishing and are subject to change without prior notice as this is controlled by Telkom.

Visit http://faxmail.sadomain.co.za/rates_20060420.html to view this rate sheet.
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Q: Where do I get Credits to send faxes?

In order to send faxes you will need to charge your account with FaxCredits. These credits are then stored in your account until you use them up (they do not fall away at the end of the month).

  • Visit http://www.sadomain.co.za/services/400-faxmail.html and log in with the username and password issued with your number.
  • Click the "Topup Now" button to begin the topup process.
  • You can either topup using your Credit Card or Direct Transfer (EFT). If you have a Debit Order with us it will be automatically deducted from there.
  • Credit Card and Debit Order topups are instant. Direct Transfer (EFT) are only processed during office hours after the payment receipt has been completed and returned to us via fax.
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Q: Are the prices on the Rate-sheet billed per minute, per Megabyte, or per page?
Rates are billed per minute as with a normal telephone call. A Rate-sheet with prices for local and international outbound faxing, and local inbound rates is available on our website. Please remember that these rates were correct at time of publishing and are subject to change without prior notice as this is controlled by Telkom.

Visit http://faxmail.sadomain.co.za/rates_20060420.html to view this rate sheet.
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Q: How do I send faxes?

Using the SA Domain FaxMail System, you have two methods for sending faxes at your disposal:

Method 1 : FaxMail Printing Driver
This method requires that you download the FaxMail Driver from our website and install it on your machine. Once installed you will have a new "virtual" printer available on your computer which can be configured with your fax account. This means that you can print from any document directly to your fax and send it digitally through the internet.

PLEASE MAKE SURE TO DOWNLOAD OUR USER GUIDE FOR DETAILED INSTRUCTIONS
ON HOW TO UTILISE BOTH THESE METHODS

Method 2 : Email 2 Fax
Simply create a new e-mail with the subject line containing your username, password and the fax number you wish to send to. Attach files to the message for faxing or type your fax in the body of the message. Once ready you can send the e-mail to mail2fax@data2data.co.za and the FaxMail service will convert the message and send it as a fax to the destined party.
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Q: Where can I receive faxes from?

Any fax machine within South Africa will should be able to send a fax to the 08662 number. The number is a Telkom Premium Rated number which can be dialed from anywhere in South Africa. The Fax2Email facility is a Local only service.

Visit http://faxmail.sadomain.co.za/rates_20060420.html to view this rate sheet.
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Q: Where can I send faxes to?
The outgoing fax service can send faxes to anywhere in the world. A Rate-sheet with prices for local and international outbound faxing, and local inbound rates is available on our website. Please remember that these rates were correct at time of publishing and are subject to change without prior notice as this is controlled by Telkom.

Visit http://faxmail.sadomain.co.za/rates_20060420.html to view this rate sheet.
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Q: Where can I download the driver?
The FaxMail Driver is available for download from our website either by logging into the main FaxMail Webportal Manager or by clicking the following link: http://faxmail.sadomain.co.za/download/FaxMail_InternetFaxV631.zip
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Q: How do I view faxes?
Faxes sent to you using the Fax2Email functionality are converted into Tagged Image Fille Format (TIFF) which can be opened using Microsoft Picture & Fax Viewer (WinXP) or using Kodak Image Viewer (Win9x). The page counter is shown at the bottom of the screen. Click the up and down arrows to navigate through the fax.
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Q: Can people send me faxes from abroad?
Due to that fact that 08662 numbers are limited to use only in South Africa by Telkom, the FaxMail service can only receive faxes sent locally. Parties sending from abroad will not be able to reach you.
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Q: Where can I get help from?
For further help documentation you can also download the FaxMail User Guide:
http://faxmail.sadomain.co.za/download/FaxMail_UserGuide.pdf
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Q: What do I need to allow on my Firewall so I can send faxes using the driver?

The FaxDriver program which accompanies your FaxMail service using specific Internet addresses to locate the FaxServer and transmit your message. If you have a Firewall or are on a network that is protected by a Firewall, you might experience problems sending your faxes because these addresses are not `allowed`.

Please make sure that the following IP address and Port are allowed on your Firewall or contact your Network Administrator and request that they allow this:

IP ADDRESS: 196.15.192.84
PORT NUM: 8090
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